Phone
Seamless troubleshooting and expert support to keep your smartphone smarter.
Computer
From performance tweaks to major fixes, we make your computer run like a dream.
Tablets
Smooth solutions for your portable tech, so you stay connected on the go.
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Printer
Say goodbye to printing problems with our reliable remote printer support.
Cyber Security
Guard your digital world with proactive, cutting-edge security solutions.
Our Forte
MicroSec® is a U.S.-based remote computer help company focused on home users, older adults, and micro businesses that run from a home office. Our technicians connect securely to your device, explain everything in plain English, and stay with you until you’re comfortable again.
From first-time computer users to busy business owners, we make technology feel safe, simple, and under control.
New customers who qualify receive 1 year of Bitdefender Total Security free when they sign up for an eligible cleanup or support plan, ensuring your devices stay protected long after the initial fix.
Nationwide Coverage You Can Link To
MicroSec® is based in Waterford, NY, but our remote computer help runs across the entire U.S.
You can create internal links from this section to your existing state and city pages:
Whether you’re in a big metro or a quiet suburb, our nationwide computer support company meets you online, no waiting for a local “computer guy,” no strangers walking through your front door.
Why People Trust MicroSec®
When you hand over control of your screen, trust matters more than anything.
MicroSec® stands out because:
🟢 We are fully remote and U.S.-based
You talk to real people, not bots, and every session is handled by a trained technician who understands security and privacy.
⭐ Hundreds of 5-star reviews & recognized platforms
We’re known for honest, patient, and reliable support, backed by 5-star ratings across major platforms and recognition like Thumbtack Top Pro and BBB accreditation.
🔐 Security is built into everything we do
From scam and phishing guidance to remote cybersecurity help, we combine cleanup + protection so the same problem doesn’t come back next month.
🧩 Flexible options: one-time fixes or yearly care
Get a single urgent fix, or choose a yearly plan with regular remote checkups, security updates, and unlimited assistance calls so you never feel stuck again.
How a Typical Remote Support Session Works
We keep the process simple, even if you’re not tech-savvy.
1. You contact us
Call our team or fill out the contact form. Tell us what’s going wrong in your own words, no technical terms required.
2. We schedule or start your session
For many issues, we can start same-day. You’ll receive a secure link and quick instructions to allow our technician safe access to your device.
3. You watch while we work
During the remote computer tune up or repair session, you see everything on your screen. We explain what we’re doing, answer questions, and show you how to avoid the same issue in the future.
4. We finish with a safety check
After the fix, we often run a basic cyber safety and antivirus check, remove any leftover junk software, and suggest simple habits to keep you safer online.
5. Optional follow-up and yearly protection
If you like the experience, you can switch to a yearly remote support plan that includes regular checkups, priority help, and ongoing cyber protection.
Yearly Protection That Feels Like Having an IT Person in the Family
Instead of waiting for something to break, many clients choose MicroSec® as their ongoing remote tech support team.
Our protection-focused remote support plans can include:
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Scheduled remote checkups on your main computer(s).
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Monitoring for recurring pop-ups, scamware, and browser problems.
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Bitdefender Total Security setup and renewal guidance.
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Help with new devices, upgrades, and safe online habits.
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Friendly remote tech coaching for older adults who want to learn at their own pace.
The goal is simple: fewer tech emergencies, more calm, and the comfort of knowing “I have someone I can call.”
Ready to Get Help Today?
You shouldn’t have to guess which pop-ups are real, hunt for a local repair shop, or feel guilty calling family every time something goes wrong.
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Business IT Support
Our IT support will add up as a catalyst in your journey to success.
Home IT Support
Resolving Software Issues Effectively and Accurately
Cybersecurity Consultation
Keep your company secured with our cybersecurity services.
Contact Us
Get in touch with our team to know more.
Book your consultation call at 518-818-4262
We Are Here to Help You Find the Best Cybersecurity Option
PC Optimization: Speed up your computer for optimal performance.
Email Troubleshooting: Resolve email issues quickly and efficiently.
Data Recovery: Safely retrieve lost or corrupted data.
Virus or Malware Removal: Protect your systems from threats.
Printer Troubleshooting: Ensure your printers work seamlessly.
NAS storage setup and troubleshooting
Microsoft Office 365 Troubleshooting: Expert help with Office 365 setup and issues.
Advertisement Pop-ups: Eliminate intrusive ads and malicious pop-ups.
Transferring data between old and new computers for both Apple and Windows.
Endpoint security deployment
Email Security
Password Manager setup and migration
Cybersecurity Insurance for your business
Break-fix solutions
At MicroSec®, we understand the importance of reliable IT support and robust cybersecurity measures for your business. Contact us today to learn more about how we can help you streamline your IT operations and secure your business against digital threats.
How is MicroSec® Different?
Clients Love Us
Transparent Billing
super-fast response
SPECIAL SERVICES FOR FIRST RESPONDERS & SENIOR CITIZENS
24*6 Availability
IT support that Fits Your Needs
Protect Yourself from Cyber Attacks
You might use your computer daily without knowing its inner workings—until something goes wrong. That’s when minor glitches can quickly escalate into major disruptions. Don't let a sudden issue derail your workflow or leisure. At MicroSec®, we specialize in remote laptop and PC repairs for clients in Albany, Waterford, Schenectady, and Troy, NY. We can help you when:
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Managed Service
Home IT Support
Looking for IT Support? Feel Free To Get In Touch With Us
You deserve an IT support company you can truly rely on. At MicroSec®, we unlock seamless technology experiences for homeowners and small business owners by offering dependable, expert IT support—all done remotely, your go-to for IT services near me so there's zero hassle or travel time involved.
With flexible monthly plans tailored to your needs and free estimates for our services, we ensure affordability without compromising on quality. Unlock a stress-free tech life with our professional and friendly support. Whether it's troubleshooting a stubborn device or safeguarding your digital world, we’ve got you covered with the following services:
Laptop Repair Service
Computer Repair Service
Business IT Support
Cybersecurity Consultation
STORIES BEHIND OUR 5 STAR REVIEWS
Frequently Asked Questions
Remote computer help for home users means we safely connect to your computer over the internet, while you watch everything on your screen. You call us or fill out a form, and we share a secure link. With your permission, we then move the mouse and keyboard from our side to resolve the issue. There’s no need to unplug anything or drive to a shop, and you stay in full control; you can see, ask questions, and stop the session at any time. It’s the easiest way to get your computer working again without anyone visiting your home.
Our patient online tech support for older adults is built around one simple rule: no rushing, no jargon. We speak slowly, explain each step in plain English, and confirm you’re comfortable before moving on. Your parent or senior family member can simply sit back and watch the screen while we fix things, or follow along at their own pace if they want to learn. It feels less like “computer repair” and more like a calm relative helping you out just with professional tools.
Yes. We provide remote computer help for home offices and micro businesses that rely on their computers to keep income flowing. That includes fixing email problems, browser issues, software glitches, and basic network/Wi-Fi problems that can block your work. We also pay extra attention to security because invoices, client data, and cloud accounts can’t afford a malware or phishing scare. You get the benefit of an IT team without hiring one in-house.
Absolutely. Remote laptop troubleshooting for slow or freezing computers is one of the most common things we do. We check for heavy startup apps, hidden malware or adware, storage problems, and software conflicts that make the system lag. Then we clean things up, remove junk programs, adjust settings, and run basic health checks so the laptop feels smoother again. Most of this is done in a single remote session while you watch.
Done properly, online computer repair for home and small business is very safe. We use reputable, secure remote tools and only connect after you permit your screen. You can see every movement, and you can disconnect at any time with a single click. We don’t touch your payment details or personal accounts unless you ask us to help, and we explain exactly what we’re doing. For many people, this is actually safer than carrying a computer to a random local shop.
Remote printer help for all brands means we work with HP, Epson, Canon, Brother, and others without needing to touch the printer physically. We fix driver issues, Wi-Fi printing problems, spooler errors, and weird “offline” messages when the printer is clearly on. We can also remove old printer entries, install the correct software, and test print with you on the call. If the problem turns out to be hardware (like a broken roller), we’ll tell you honestly instead of wasting your time.
Certainly. As part of scam and pop-up cleanup support, we remove fake 'virus' alerts, tech support scams, and browser hijacking adware. First, we close any active scam pages, then we scan for malware, remove any malicious extensions, reset any affected browsers, and tighten security. We then show you how to identify scams so you don't fall for them again. Our purpose is not just to do the cleanup once, but to keep you safe in the future.
We do. We help with antivirus setup and security checks with Bitdefender Total Security for your main devices. That includes installing or cleaning up old antivirus tools, activating Bitdefender properly, running scans, and checking key protections like web filtering and ransomware protection. We also walk you through simple safety habits, what to click, what to avoid, and how to scan suspicious files, so the software plus your behavior works together. For many new customers, a full Bitdefender setup is part of their support plan.
During a home office cybersecurity checkup, we look at the basics that most home workers forget. We review your antivirus status, operating system updates, browser security, backup setup, and router/Wi-Fi configuration. If something is weak, like a default router password or missing backups, we fix it or give you a simple action plan. By the end, you know that your home office isn’t just “working,” it’s also reasonably safe for banking, client work, and everyday use.
Yes, we’re a registered trademarked U.S.-based remote computer support company that helps clients nationwide. Our team operates from the U.S., but because support is fully remote, we can assist you whether you’re in New York, Florida, Texas, Pennsylvania, or any other state. You always talk to a real human technician, not a bot or overseas call center. As long as you have an internet connection, we can usually connect, diagnose, and fix your issue, no matter where you live in the country.
Who We Help
Home users who just want things to work
Slow PCs, Wi-Fi issues, random pop-ups, emails not syncing, and small glitches can ruin an evening or delay important tasks. We provide remote computer help for home users that gets you back to normal without unplugging a single cable.
Older adults who prefer patient, step-by-step help
If you (or a parent) feel nervous touching anything on the screen, you’re our kind of client. Our patient online tech support for older adults focuses on clear explanations, no rushing, and screen-sharing sessions where you can watch every step comfortably.
Micro businesses & home offices
Running a small business from home? You need more than “quick fixes.” Our remote computer help for home offices and micro businesses keeps your workstations, email, and cloud apps secure, ensuring your invoices, documents, and client data remain safe and accessible.
What We Fix, 100% Remotely
With secure tools like TeamViewer, we can safely access your device while you watch every move. Common requests include:
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Remote laptop troubleshooting for slow, freezing, or glitchy systems.
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Online computer repair for home and small business devices (Windows & macOS).
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Remote printer help for all brands (HP, Epson, Canon, Brother, etc).
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Fixing Wi-Fi and browser issues that block work or streaming.
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Antivirus setup and security check with Bitdefender Total Security.
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Scam and pop-up cleanup support when fake alerts take over your screen.
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Email and account problems (password resets, login issues, spam cleanup).
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Home office cybersecurity checkup to tighten your online safety.
If it’s a software or configuration issue, there’s a very good chance we can resolve it remotely, often in a single session.
