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Frequently Asked Questions (FAQ) - MicroSec Remote IT Support

  • MicroSec specializes in secure and professional remote IT support for individuals and micro businesses. Our services include:
    Routine computer check-ups and maintenance
    Troubleshooting and resolving software issues
    Malware, virus, and ransomware protection
    Cybersecurity enhancements and guidance
    Email security setup
    Remote tech assistance for day-to-day issues

    We do not offer physical hardware repairs, but we can provide guidance on the best solutions if you need hardware replacement.

  • We connect to your computer using a secure and encrypted remote access tool (TeamViewer). Here’s how it works


    You request a session and receive a secure access link.
    You grant temporary access to our technician.
    We diagnose and fix your issue while you watch.
    Once resolved, the session ends, and access is entirely revoked.

    Your security is our priority—you always have control and can disconnect anytime.

  • Absolutely. Security is built into everything we do:
    End-to-end encryption protects your connection.
    You remain in complete control—we access only what’s needed.
    No data is stored or accessed without permission.
    You can monitor every action in real time.

    Our expert team follows strict cybersecurity best practices to ensure a safe and trustworthy experience.

  • Your satisfaction is our guarantee. If we cannot resolve your issue, you don’t pay. It's as simple as that.

    We believe in results, not empty promises. Our technicians will exhaust every possible solution before concluding a case.

  • Not at all! Our services are designed for everyone, including seniors and those who are not tech-savvy.

    We will guide you step by step in initiating the remote session.
    You can sit back while we take care of the problem.
    We explain everything in plain, simple language—no tech jargon.

    Whether you're comfortable with technology, we make IT support easy and stress-free.

  • Yes! Cybersecurity is a core part of our services. We provide:
    Advanced malware and virus protection
    Ransomware prevention solutions
    System security audits and enhancements
    Safe browsing and phishing protection

  • Yes! At MicroSec, we offer short-term fixes for immediate IT issues and ongoing maintenance plans for long-term system health and cybersecurity.
     

    One-Time Fix: If you have a specific issue, our expert technicians will diagnose and resolve it remotely, using a secure and efficient approach.

    Ongoing Maintenance – For clients seeking continuous protection and optimal performance, we provide our Yearly IT Support Plan, which includes: 

    ✔ Monthly computer check-ups to prevent issues before they arise 
    ✔ Unlimited assistance calls for troubleshooting and tech support 
    ✔ Cybersecurity monitoring and protection to keep your system safe
     

    Our goal is to ensure your devices' long-term reliability, security, and performance. Whether you need a one-time solution or ongoing support, MicroSec is here to help!

  • We offer priority remote support for urgent issues. If your computer is malfunctioning, hacked, or facing security risks, we resolve the problem quickly.

    Call us directly for immediate help
    Book a same-day session (subject to availability)
     

    We’re here when you need us the most.

  • Booking a session is easy! You can:
    Call us at 518-818-4262 or 518-808-2700
    Book online via our Contact Us form.
    Please email us at support@microcybersec.com

  • We accept:
    All major credit and debit cards
    PayPal

    We don’t store your payment information.

  • We stand by the quality of our services and offer a 30-day refund policy for our yearly IT support plan.

     If unsatisfied with your yearly plan within the first 30 days, you can request a full refund—no questions asked.
    Refunds for one-time services are provided only if the issue was not resolved after our best efforts.

    We believe in fairness and transparency. If you have concerns, please let us know, and we’ll address them!

  • We are open Monday through Saturday between 7 a.m. and 9 p.m. Eastern Time. However, we don’t take all federal holidays. Please refer to our Google business profile to check if we are open on specific Federal holidays. We aim to update the business profile as much as possible to provide the best customer experience.

  • We charge on an hourly basis rather than a flat fee.

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